Basic rules of business ethics

Most modern companies are quite serious about their image. Getting a job in such an organization, you need to strictly follow the rules of professional ethics. What they are, let's figure it out.

Ethics is a science that studies the peculiarity of human behavior in society, which also includes the moral part.

Office etiquette is the accepted communication procedure in a particular company, according to which people communicate within the team, with business partners in order to obtain maximum results at work. It is part of business ethics.

The concept of office etiquette includes several components at once:

• etiquette when applying for a new job;
• rules for introducing a new employee to employees of the organization;
• ethics of communication between employees and superiors;
• relations between employees;
• features of conflict resolution in the team.

One of the main parts of work ethics is the code of communication between the leader and subordinates. And here the requirements for behavior for the most part concern not subordinates, but the boss.

The leader in any situation must "keep himself in hand", do not humiliate employees, remember that each of them is a person.Respect within the team, despite the rank, is an integral part of communication, as it increases the performance of subordinates.

Good manners is also very important for a boss. This is due to the fact that his employees eventually adopt the method of communication of the leader and begin to communicate the same way. Therefore, the chief must first of all be an example.

The boss should not violate some secular norms of etiquette. So, having come to work, he needs to greet the employees, while the employees should not rise from their workplaces. If the manager is young enough, then he should greet the met employees of mature age and women first. But at the same time, for example, at the entrance to the office of the head, a female employee, the head is not required to get up.

When talking with subordinates or visitors, the manager should not look through documents that are not relevant, allow himself long telephone conversations, and also engage in other extraneous activities, such as drinking tea, without offering it to his opponent.

rule "Treat your subordinate the way you would like your boss to treat you" - the main thing in communication of employees along the vertical.

Communication within the team is also very important. If there are no conflicts among colleagues in the company, then the efficiency of such a team is the highest. Here, first of all, the concept of “I” should be absent, the priority should be “We”, since the main task of the team is to work together for a result.

In any company, you can meet employees with a different character, including those with complex, rather difficult to communicate. The main thing here is not to bring a person into an open conflict, strive to smooth out the unpleasantness of communication with a polite attitude towards such an employee. Remember that the main principle of office etiquette in horizontal communication is respect for each member of the team.

Quite often, conflicts of interest arise in work teams. In terms of work ethics, these are situations that affect the interests of employees that contradict each other. There are several options for such disagreements:

1. When a compromise is possible. Here, as an example, we can cite the following situation. For example, the boss sends a subordinate on a business trip, who was not going to leave the city for family reasons. If the employee has a valid reason, then the boss can give in and send another subordinate on a business trip.
2. When it is almost impossible to resolve the conflict. Here, usually the cause of the conflict is either a resource or a goal that cannot be divided between the conflicting parties. For example, two employees are fighting for a higher position.

Service ethics includes rules for resolving conflicts of interest between employees of the company. An ideal way out of any controversial situation that would suit everyone does not exist in principle.

There are two typical conflict of interest solutions:

• principle of utilitarianism. It lies in the fact that the decision is considered justified if, as a result of it, the wishes of the majority of participants are taken into account.At the same time, the total benefit is compared with the amount of harm, and if the latter is greater, then such a decision is recognized as unethical.
• The principle of the moral imperative. Here the decision does not take into account the result and does not depend on whether you harm one person or several. The harm done is already considered unethical.

It is very difficult to apply these principles in practice, and the simple method of “subtraction” is unlikely to be appropriate in a work team.

Now, in most cases, conflicts of interest are resolved by prioritization. When making any decisions, one has to take into account not only personal interests, but also political, economic, and ethical aspects. Although many modern leaders believe that ethical standards are not needed in resolving conflicts, this is far from the case. But putting the moral component at the forefront is also not worth it.

All requirements need to be evaluated from different angles., only in this case you will make the right decision and resolve the conflict of interest with minimal damage to all its participants.

You will learn more about the features of office etiquette in the following video.