Rules of conduct in a team

The rules of conduct in a team are one of the most important components in any institution. A person who wants to achieve mutual understanding with colleagues and move up the career ladder must strictly observe such rules. Many companies already prescribe requirements for the behavior and appearance of their subordinates. Therefore, when applying for a job, it is worth knowing about them in advance.

Etiquette in Russia began to be more strictly regulated and introduced everywhere under Peter I. At the beginning of the 18th century, the rules of behavior from the West began to be adopted in our country. For a long time there was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Service etiquette is the rules of conduct in a team, which are expressed in the fulfillment of certain requirements of professional communication in a particular organization. This is the most common definition or concept of business etiquette.

There are several types of business etiquette.

• The rules of conduct with customers must be carefully observed. Do not stare at your interlocutor or keep looking into his eyes - this can confuse a person. You can not talk on the phone during negotiations or an important meeting.Shoes and general appearance should be neat and inviting.
• In the age of information technology it is important to follow the rules of electronic communication. This may be communication by e-mail, the use of various electronic services or communication through various applications on the phone. It is important to fill in all the columns in the email. It is especially important to correctly fill in the field with the heading "Subject". Your letters must always be signed. You need to address people politely and do not forget about the words of greeting. When writing an email, the use of emoticons is allowed.

• office phone call etiquette represents another important aspect of the rules of conduct at work. During the conversation, it is important to monitor your tone and intonations in your voice. It is important to greet the interlocutor and do not forget to introduce yourself. You need to specify not only your name and position, but also the company on behalf of which this call is made. Before starting a conversation, it is worth finding out whether the interlocutor is currently in a dialogue. It is better to immediately go to the point and voice the topic of the conversation. It is unacceptable to eat or drink during the conversation. Using the speakerphone is allowed only with the permission of the interlocutor. At the end of the conversation, be sure to say goodbye.
• Leader's work etiquette equally important for both men and women. Competent management is impossible without determining the type of management, the mood of the team and its attitude towards subordinates. You need to try to have a conflict-free space in the office.
• Senior management visit or significant guests is carried out according to a special protocol.Such protocol behavior is clearly regulated. It specifies all acceptable ethical standards, times and meetings with guests.

The rules of conduct in a team should be the same for everyone. Each employee must respect his boss and not be hostile to him. The employee must contribute to a positive atmosphere in the team. In the process of relationships between colleagues, controversial situations may arise - you should avoid them or try to smooth out sharp corners.

Every team has its own rules. They can be fixed in the corporate code, or they can be unspoken. Some institutions prohibit taking documents home or using portable storage devices. The unspoken rules may include mandatory attendance at corporate events and symbolic gifts to colleagues for the holidays. It is important to watch your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already an aesthetic side in the upbringing and behavior of each individual person.

The rules for the relationship between the leader and the subordinate are acutely regulated. It is impossible to communicate with the manager and all higher-ranking persons in an overly familiar way or switch to “you”.

In a new team, you need to learn about the basic rules of behavior - there may be features of the relationship between employees and the manager. Tact must be observed in dealing with colleagues. It is important to know about the presence of a dress code in the company.If it is necessary to leave the workplace, it is worth finding out how this is formalized: is it enough to speak verbally with the manager or is it necessary to write a written statement.

Office clothing plays an important role in business etiquette. When choosing clothes for work, you need to follow a few rules:

• do not wear homemade knitwear;
• women must wear tights or stockings even on hot summer days;
• girls need to follow the length of the skirts and the color of the clothes;
• dresses in the office are allowed to wear only the most strict styles.

Women should avoid wearing too much jewelry. Preference should be given to one thing, but from precious metals. You can not wear jewelry over knitted and woolen items. Religious symbols are unacceptable to be worn for show. And one of the highlights is perfume. Its complete absence during the day is desirable, especially if there are several people in the office: the smell of eau de toilette can be unpleasant for others, and for some even cause attacks of an allergic reaction.

Strict adherence to the dress code is carried out mainly in large companies. In some institutions, the ban exists only on jeans. There are institutions where there is no dress code as such. But this does not mean that you should not follow the elementary rules in the selection of your clothes.

Entering the office, you need to say hello first. This applies to communication with higher-ranking people. Each employee must know the basics of working time planning and be able to allocate their working time and tasks competently. It is important to follow the dress code rules. The workplace is the personification of the employee of the enterprise, which itself will tell everything about its owner, so it must always be kept clean and tidy.

It is important to comply with all requirements for documents: correctly fill out the official letterhead of the organization, adhere to the corporate font and intervals. A structured and competent speech of an employee is the basis of his further career growth. With the ability to speak beautifully in the future, it will be easy to transfer your thoughts to paper in the form of business letters.

It is important to be able to accept other people's opinions. Work information should not be discussed outside the office. This can be facilitated by a special order of management on non-disclosure of information.

It is a great success for a person to be able to hear other people. In business, this is a very important quality. In short, this skill helps to make a profitable offer at the right time and save a lot of money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of this nationality. It is important to learn the art of negotiation. First you need to attract the attention of the interlocutor, and then bring it to a specific result.

Remarks to a subordinate should be made in private.But public remarks should be left for that moment, if the employee did not understand the first time. The subordinate is obliged to follow the orders of the immediate supervisor, but has the right to express his point of view.

Personal relations of employees, novels and hatred greatly interfere with the work process - you must try to maintain a harmonious atmosphere in the team. It is important to pay great attention to your gestures and words. It is worth noting that the handshake is the only acceptable tactile contact.

There are several rules that must be strictly observed in order to succeed at work. Let's consider the main ones:

• it is important to come to work early;
• you must follow the rules of the dress code;
• you can not talk on a cell phone for a long time;
• mobile gadgets from the beginning of the working day should be switched to silent mode;
• do not share problems in your personal life with colleagues;
• do not ask for a loan from colleagues - never;
• you should not have lunch at the workplace (if there is a dining room or a special room, it is best to eat there).

In the next video, watch the basic rules of ethics in the work team.